Service

We are committed to creating a considerate service system that covers pre - sale, in - sale, and after - sale, helping you purchase and use paper products without worries.

I. Pre - sale: Precise Matching of Needs

1. Communication of Needs

The sales team will take the initiative to communicate with you, understand the usage scenarios of paper products, as well as your preferences for softness, thickness, etc.

2. Product Recommendation

Based on your needs and combined with our product lines such as facial tissues and toilet paper, we will recommend suitable products and introduce their advantages.

3. Sample Provision

We provide free samples, allowing you to experience the texture and performance of the paper products before placing an order.

II. In - sale: Efficient Service Assurance

1. Order Processing

After you confirm your purchase intention, we will quickly process the order, arrange production and delivery, and deliver the products on time.

2. Logistics Tracking

During transportation, we will follow up on the logistics in real - time and promptly feedback the transportation status of the goods to you.

3. Custom Packaging

If you have the need for custom packaging, our design team will customize the packaging plan according to your brand image and other factors to enhance the attractiveness of the products.

III. After - sale: All - round Attentive Care

1. Quality Assurance

We strictly control the product quality. If there are any quality problems, you can return or exchange the products unconditionally.

2. Complaint Handling

If you are dissatisfied during use, the after - sales team will respond quickly and actively solve the problems.

3. Regular Follow - up

The after - sales team will conduct regular follow - up, collect your opinions and suggestions, and optimize our products and services.

4. Inventory Suggestions

For long - term cooperative major customers, based on the procurement and usage data, we will provide inventory management suggestions to reduce operating costs.