66 Dengta Road, Ducun Industrial Park, Jiaozhou, Qingdao 266327, China +86-13589274659 megall@megall.com.cn
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FAQ

Product Raw Materials and Ingredients

Do your facial tissues and toilet papers contain fluorescent agents?

No, we strictly control product quality and resolutely do not add harmful chemicals such as fluorescent agents to ensure product safety and health. You can use them with confidence.


Are there any fragrances in the facial tissues? Will the fragrance be pungent?

No fragrance


What processing do the raw materials of facial tissues and toilet papers go through?

The raw materials first go through screening to remove impurities. Then they are pulped and purified to ensure that the fibers are uniform and fine. During the production process, they also go through multiple disinfection procedures to ensure the hygiene and quality of the paper.

Product Quality and Characteristics

How is the water absorption of facial tissues?

Our facial tissues have super - strong water absorption and can quickly absorb water. This benefits from their unique fiber structure and advanced papermaking process. One facial tissue can quickly absorb water and easily meet daily wiping needs.


Can facial tissues and toilet papers be used in a humid environment?

Facial tissues can still maintain a certain toughness in a certain degree of humid environment and can be used for simple wiping. However, long - term exposure to a high - humidity environment may affect their performance. Due to the multi - layer structure, toilet papers can relatively maintain their shape in a humid environment, but it is also not recommended to expose them to a humid environment for a long time.

Usage Scenarios and Experiences

Are facial tissues suitable for use during makeup?

They are very suitable. Our facial tissues are soft and delicate and will not damage the skin. During makeup, they can be used to gently press and absorb excess oil or wipe off accidentally smudged makeup without leaving paper scraps to affect the makeup effect.


Is it convenient to use toilet paper in public restrooms?

It is very convenient. Our toilet paper is reasonably designed, easy to extract, and not easy to break. Moreover, it has strong toughness and can meet the needs even in the case of high - frequency use in public restrooms, reducing the replacement frequency.


Can facial tissues be used to clean glasses?

Yes, facial tissues are soft and do not shed scraps. They can effectively clean the stains and dust on the surface of glasses without scratching the lenses, providing gentle cleaning care for your glasses.


Can rolled hand tissue be used to absorb oil in the kitchen?

Rolled hand tissue has certain oil - absorbing properties and can be used in simple kitchen oil - absorbing scenarios. For example, it can be used to wipe off the excess oil on the surface of cooking utensils or absorb the moisture and oil on the surface of ingredients. However, for a large amount of oil stains, it may be necessary to use it in conjunction with specialized kitchen oil - absorbing paper.


Is it convenient to carry facial tissues during outdoor activities?

We have a variety of packaging specifications for facial tissues. The mini - pack is small and lightweight, convenient for you to put in your pocket or backpack. Whether it is a picnic, sports, or travel and other outdoor activities, you can take them at any time to meet your cleaning needs.


How is the best way to store toilet paper in outdoor scenarios such as camping?

It is recommended that you store the toilet paper in a sealed and moisture - proof bag or box to avoid being affected by moisture. You can choose a portable storage box, which is convenient to carry and use during camping.

Product Packaging and Customization

What styles of packaging do facial tissues have?

Facial tissues are available in boxed, bagged, and mini - packed styles. Boxed ones are suitable for being placed in fixed places such as homes and offices; bagged ones are convenient to carry when going out; and mini - packed ones are light and portable, suitable for being put in pockets or bags and used at any time.


How does the packaging of toilet paper prevent moisture?

Toilet paper is packaged with moisture - proof plastic film, which has good sealing performance and can effectively isolate external moisture, ensuring that the toilet paper remains dry during storage and use and extending the service life of the product.


How is the price of customized packaging calculated?

The price of customized packaging is mainly calculated based on factors such as the complexity of the packaging design, printing process, and order quantity. You can contact our customer service team, provide detailed customization requirements, and we will provide you with an accurate quotation.


How long does it take to deliver customized packaging?

Under normal circumstances, it takes about 7 days from your confirmation of the design draft to delivery. However, if the order quantity is large or the process is complex, the delivery time may be appropriately extended. We will communicate the specific delivery time with you when you place an order.

Procurement and After - sales

Are there any preferential activities for purchasing products?

We will launch various preferential activities from time to time, such as full - reduction, discounts, and gifts. You can follow our official website and e - commerce platform stores to obtain the latest preferential information in a timely manner.


Do you provide free samples?

Yes, we can provide free samples. You just need to fill out an application form on our official website, leave your contact information and delivery address, and we will arrange to send you samples as soon as possible so that you can experience the product quality first.


How long will it take to ship after purchase?

After you place an order and the payment is successful, we will ship the goods in about 20 days. In case of special circumstances, such as extremely high order volumes or peak seasons for logistics, there may be a slight delay in the delivery time. We will communicate with you promptly.


How long does logistics delivery generally take?

The logistics delivery time varies depending on your location. Generally, it takes 30 working days for delivery by sea. For remote areas, the delivery time may be appropriately extended. You can track the shipping progress of the goods at any time through the logistics tracking number.


What is the after - sales maintenance process if there are quality problems with the product?

If there are quality problems with the product, please contact our after - sales team immediately and provide order information and a description of the quality problems. We will arrange professional personnel to verify. After confirming the problem, we will provide you with return and exchange services and bear the relevant logistics costs.


What are your customer service working hours?

Our customer service working hours are from Monday to Sunday, 24 hours a day. During the working hours, you can contact us at any time, and we will serve you wholeheartedly.


What conditions do I need to meet if I want to become your distributor?

If you are interested in becoming our distributor, you need to have certain financial strength, good business reputation, and sales channels. You can contact our investment promotion team, and we will provide you with detailed cooperation policies and requirements.

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